Shipping policy

Here is the English translation:

Shipping Policy – Emotipin

Last updated: 25.06.2026

Thank you for your purchase at Bonevale.
This Shipping Policy (the “Policy”) explains how we process, ship, and deliver orders placed through our website www.miauzon.com (the “Website”).

By placing an order, you agree to the conditions described below.

1. Order Processing Time

All orders are reviewed, processed, and approved before shipment.

The estimated processing time is 1 to 2 business days after payment confirmation.

Please note that:

  • Processing times may be extended during peak periods, holidays, or unforeseen circumstances.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping and Delivery Time

Once your order has been processed, it will be shipped to the address provided at checkout.

The estimated delivery time is 7 to 14 business days after processing is completed.

Important:

  • Delivery times are estimates and may vary depending on location, customs processes, weather conditions, or carrier delays.

  • Emotipin is not responsible for delays caused by carriers, customs, or other factors outside our control.

3. Shipping Confirmation and Tracking

When your order is shipped, you will receive a confirmation email with your tracking number and shipping details.

Tracking information may take up to 48 hours to update after shipment.

If you do not receive tracking details within a reasonable time, you can contact us at:
lazgbros@gmail.com

4. Incorrect or Incomplete Addresses

It is the customer’s responsibility to ensure that the delivery address is correct and complete before completing the order.

Emotipin is not responsible for lost or delayed shipments due to incorrect, incomplete, or outdated addresses.

If a package is returned due to an incorrect address, we may contact you to arrange reshipment. In such cases, additional shipping costs may apply.

5. Lost, Delayed, or Damaged Packages

Once the package has left our warehouse and been handed over to the carrier, Emotipin is not responsible for packages that are lost, stolen, or damaged during transit.

If your order:

  • Is delayed

  • Is lost

  • Arrives damaged

You must:

We will do our best to assist you, but the final responsibility for the shipment lies with the carrier.

6. Customs, Taxes, and Duties (International Orders)

International orders may be subject to local taxes, customs duties, or import fees depending on the destination country.

These costs:

  • Are not included in the product or shipping price.

  • Are the sole responsibility of the customer.

We recommend checking with your local customs authority before placing an order to understand any additional charges.

7. Delivery Confirmation

Delivery is considered complete when the package is marked as “delivered” by the carrier.

Emotipin is not responsible for packages marked as delivered that are not received by the customer.

In such cases, you must contact your local postal office or the relevant carrier.

8. Shipping Restrictions

We currently ship to most countries and regions.

Some destinations may be excluded due to logistical or customs restrictions.

If your location does not appear available at checkout, you can contact us at lazgbros@gmail.com to check possible shipping options.

9. Contact

For any questions regarding your order or shipping status, you can contact us at:

Email: lazgbros@gmail.com
Website: www.miauzon.com